Defect and case management that closes the loop
Defects and cases are where buildings get stuck: raised, half-actioned, then lost. MYBOS gives every defect and case an owner, a status and a record, so they get resolved and there is proof they were.
- Every defect logged and owned
- Tracked to resolution, not forgotten
- Evidence kept for warranty and disputes
Trusted by over 200 organisations. Australian owned and supported.
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See defect and case management in MYBOS. No obligation.
Prefer to talk? Email sales@mybos.com or call +61 2 8378 1096.
Trusted by over 200 building and facilities management professionals worldwide
At MYBOS, we’re proud of the partnerships we’ve built with our clients:
What defect and case management does
Defect and case management software captures building defects and cases, assigns each one an owner and a status, and tracks it to resolution with a record kept at every step.
Cases is a named MYBOS module. It matters most during defect liability periods and disputes, when you need to prove what was raised, when, and how it was resolved. A text thread cannot do that. A tracked case with photos, dates and costs can.
Defects and cases, under control
From first report to closed, with the evidence intact.
Capture every case
Residents and staff log defects and cases in the app or at the desk, so nothing is lost.
Owner and status
Assign each case an owner and a clear status, tracked to resolution.
Evidence on file
Photos, dates, notes and costs kept for warranty claims, insurers and disputes.
Proof for defect periods and disputes
In a defect liability period or a dispute, memory is not evidence. A dated, photographed, tracked record is.
MYBOS keeps that record automatically, so you can show exactly what was raised and how it was handled, and route the right enquiries to the right place.
- A record built for warranty claims
- Clear ownership on every case
- Route defects to the right team fast
Don’t just take our word for it
“For over five years, MYBOS has kept operations smooth and consistent across our 40+ buildings.”
Darren Gardner, Manage Meant
“My favourite work mate. Fully featured and very efficient, a perfect job companion for a building manager.”
Charlene Sen, Building Manager, Jacksons Landing
“With MYBOS, our building managers now spend less time on admin and more time on site. I’d recommend it to any manager.”
Nathan Smith, Brookfield
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Defect and case management questions, answered
What is defect and case management software for buildings?
It captures building defects and cases, gives each one an owner and a status, and tracks it to resolution with a record at every step. In MYBOS this is the Cases module, with photos, dates and costs kept for proof.
Why does defect tracking matter during a defect liability period?
Because you have to prove what was raised, when, and how it was resolved. A tracked case with dated photos and notes is evidence for warranty claims and disputes, where a text thread is not.
Can residents raise defects?
Yes. Residents and staff log defects and cases in the app or at the desk, so they become tracked items rather than lost messages.
Does each case have a clear owner?
Yes. Every case is assigned an owner and a status and tracked to resolution, so nothing sits half-actioned.
How do we get started?
Book a demo and we will show you defect and case management in MYBOS and help you set it up.
Who can see a defect once it is logged?
Access is role-based, so the manager, the assigned contractor and the relevant owners each see what is relevant to them, while the full evidence trail stays intact for warranty and disputes.
Close the loop on every defect
Join over 200 organisations on MYBOS. Book a demo and keep defects tracked and evidenced.
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