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Hotel facility management software for maintenance teams behind the scenes

MYBOS gives hotel engineering and maintenance teams one place to log room faults, schedule plant servicing, manage contractors and keep asset records, across one property or a whole group.

Used by hotel groups including Accor, Minor Hotels ANZ and CLLIX Apartments and Hotels.

Example property

Engineering board, this morning

5 jobs
  • Room 1204, air conditioning noise

    Logged by housekeeping from the app

    In progress
  • Pool plant service

    Planned maintenance, contractor booked

    Scheduled
  • Room inspection, level 9

    Inspection template by room type

    Completed
  • Lift contractor on site

    Checked in, linked to the work order

    On site
  • Kitchen exhaust clean

    Overdue from the maintenance schedule

    Overdue
Room faults, planned work and contractors in the same view.

What does hotel facility management software do?

It runs the back-of-house side of a hotel: the maintenance, plant, assets and contractors that keep rooms sellable and guests comfortable.

Guests notice when something is broken. They rarely notice the work that stops it breaking. Hotel facility teams juggle both: urgent room faults during the day and a long list of planned servicing for pools, kitchens, lifts and plant. When those live in different places, the planned work is what slips.

  • Room faults logged by any team member from the app, with photos and the room number
  • Planned maintenance for plant, kitchens, pools and lifts, on a recurring schedule
  • Asset records with warranties, manuals and service history
  • Contractor check-in so you know who is on site and which job they are there for
  • Inspections set up as templates by room type and reused

Can one system run several properties?

Yes. MYBOS connects multiple properties under one platform, with a view across the group and detail for each site.

Group engineering managers can see open jobs, planned work and contractor activity across every property, then drop into one hotel when they need detail. Analytics bring cases, inspections and other activity together, and data can be exported to Excel for group reporting.

CLLIX Apartments and Hotels uses MYBOS to simplify building management and automate reporting across more than 20 properties.

How are contractors and inspections handled?

Contractors check in against their job, and inspections follow a set template every time.

Contractor check-in

With MYBOS On-Site Check In, contractors scan a QR code to sign in. Their visit links to the related work order or quote, they can be asked to accept site terms first, and you can see who is on site at any time.

Inspections

Inspection templates can be set up by building type, room type and inspection reason, so every inspection covers the same points and the results are on record.

Is this the same as hotel management software?

No. This page is about the facility side: maintenance, assets and contractors.

Hotel management software usually means the property management system that handles bookings, rates and guest folios. MYBOS sits alongside that, running the building itself. For the wider hotel picture, see MYBOS for hotel managers.

“A great software with ease of operation and support. Easy to access all information once loaded on the system.”

Kesh, Operations Manager, The Sebel

Rated 4.3 out of 5 on Capterra, GetApp and Software Advice, and trusted by over 200 organisations.

Hotels running on MYBOS

See MYBOS running at your property

Tell us how many properties you look after and how maintenance is tracked today. We'll walk you through MYBOS using a hotel like yours.

If you go ahead, our Australian team helps set up your buildings and bring your records across, and your managers get free training through the MYBOS Training Academy.

Book your demo

No obligation. We'll be in touch to find a time that suits.

Prefer to talk? Email sales@mybos.com or call +61 2 8378 1096.

Hotel facility management questions, answered

Does MYBOS replace our hotel PMS?

No. Your property management system handles bookings, rates and guests. MYBOS runs the facility: maintenance, assets, inspections and contractors. The two work side by side.

Can housekeeping and front office report faults?

Yes. Any team member with access can log a case from the MYBOS app, add photos and note the room or area. The engineering team sees it straight away and can assign and track it to completion.

Can we manage planned maintenance for plant and pools?

Yes. Recurring servicing goes into the MYBOS maintenance schedule once, with the contractor and asset attached. The team is reminded when it is due, and each completed service is recorded against the asset.

How do we know which contractors are on site?

MYBOS On-Site Check In lets contractors sign in by scanning a QR code. You see a live list of who is on site, their visit links to the related work order or quote, and records can be exported for reporting.

Does it work across a hotel group?

Yes. MYBOS connects multiple properties under one platform, with permissions for each manager and analytics across the group. Accor, Minor Hotels ANZ and CLLIX all run properties on MYBOS.